Leveraging Learning to Build a Customer-Centric Culture

In Discussion with Forrester

Thursday, October 10
10am PT | 1pm ET

Today’s exponential pace of change is forcing organizations to respond to customers faster and to develop the necessary skills, mindsets, and agility to do so. Developing a customer-centric culture is grounded in employees' abilities to embrace change, innovate, collaborate, and take risks.  Forward-thinking companies are experimenting with how to best train on these critical capabilities as they navigate their cultural and customer experience (CX) transformation.

We are thrilled to be joined by Forrester,  winner of a 2019 Gold Brandon Hall HCM Excellence Award for its online CX Certification Program and one of the most influential research and advisory firms in the world.  

Please join the webinar and learn how:

  • L&D leaders can play an instrumental role in accelerating their CX transformation and cultivating a customer-centric culture with their CX business partners
  • Forrester’s training programs build the CX proficiency critical to business growth
  • NovoEd’s learning platform enables the application, practice, and collaboration necessary for the development of more nuanced skills, like CX


Erin Streeter leads Forrester's award winning training and certification programs, working with customers to co-create and design learning experiences that help companies transform. Erin has held operational and innovation roles at Forrester, and formerly led Forrester's global CX Council.

Charlie Chung-1Charlie Chung works with large corporations and top-tier universities to bring their training online. He is passionate about applying new pedagogies to online learning environments and leads the learning design and consulting efforts for NovoEd’s enterprise clients. He brings a background in management consulting and enterprise software.


Register and hear Erin discuss her journey in developing Forrester’s (Brandon Hall) Gold Award-winning online CX Certification Course, her insights from working with leading brands on CX alignment and culture change, and why she views learning and development leaders as instrumental to business transformation.


NovoEd Customers